Voditelj sustava upravljanja (m/ž)

About the role

The Management System Manager will lead the development, implementation, and continuous improvement of the company’s quality and service management systems. You will ensure alignment with ISO standards, support process owners, and drive performance monitoring across the organization.

Key responsibilities

• Develop policies, procedures, practices and tools for quality management.
• Establish and maintain the business process management framework.
• Document, measure, and monitor processes, and define performance indicators.
• Participate in setting goals and risk assessments for the management system.
• Analyze context, assess risks and opportunities, and manage risk treatment plans.
• Optimize and transform business processes, proposing improvements.
• Plan resources and timelines for system implementation, maintenance and improvement.
• Coordinate internal, external and supplier audits, working with auditors and certification bodies.
• Manage documentation, records, and corrective actions.
• Organise training and awareness programs on the management system.
• Monitor system effectiveness through key indicators and reporting to senior management.

Required profile

• High school diploma in technical, natural science or social studies.
• 4–6 years of experience in quality management systems.
• Experience with ISO‑based management systems (ISO 9001, ISO 20000‑1).
• At least one internal or lead auditor certification (preferably ISO 9001).
• Strong command of spoken and written English.

Required skills

• ISO 9001
• ISO 20000-1
• Lead auditor certification