Savjetnik u korisničkoj podršci (m/ž)

About the role

Join A1's customer support team and assist users with their inquiries. You will handle incoming calls, understand issues, and guide customers toward the best solutions while representing A1 services when appropriate.

Key responsibilities

• Answer incoming A1 customer calls, listen to their queries, understand the problem and provide the optimal solution.
• Identify opportunities during conversations and, when relevant, present additional A1 services that may benefit the customer.
• Ensure each call ends with a positive experience, confirming that the issue is truly resolved.
• Maintain accurate and up‑to‑date customer data.

Required profile

• Completed secondary education (experience is a plus but not mandatory).
• Enjoy working with people and can function well within a team.
• Organised, proactive and able to take initiative.

What we offer

• Monthly performance bonuses starting from the first month.
• Discounted meals in the company cafeteria.
• Additional fixed monthly financial benefit of €207 net.
• Company smartphone and A1 tariff for both business and personal use (national calls + 150 GB/month).
• Christmas bonus and gift vouchers for children.
• Initial training in a modern, well‑equipped environment with professional trainers.
• Flexible scheduling and occasional remote work.
• Discounts on wellness, cultural, gastronomic, medical and other services.
• Opportunities for volunteering, blood donation days and birthday leave.
• Career advancement possibilities within A1.
• Subsidised Multisport card.