Poslovni administrator

About the role

The Business Administrator will support the bank's operational team by handling a wide range of administrative tasks, ensuring smooth day‑to‑day processes and high‑quality client service. This position is based in Zagreb and works closely with internal teams and external customers.

Key responsibilities

• Organise and coordinate business‑administrative tasks, collect and process data and documentation.
• Provide operational‑administrative support and advice to the team.
• Communicate with clients to resolve inquiries and complaints.
• Process changes on payroll and transaction accounts.
• Maintain digital storage of documents.
• Administer the creation of guarantees and letters of credit.
• Update and keep the client register.
• Prepare accompanying reports, minutes and records.

Required profile

• Minimum secondary school education (IV level).
• Preferably three years of relevant experience in banking.
• Good command of English, both spoken and written.
• Proficiency with the MS Office suite.

Required skills

• MS Office

What we offer

• Career in an innovative, high‑service environment.
• Financial benefits: bonus, Christmas gift, meal and transport allowance, preferential loan terms, referral rewards, annual performance awards.
• Health and wellbeing: supplementary health insurance, regular medical check‑ups, paid sick days without documentation, psychological counseling.
• Family support: newborn assistance, birthday day off, day off for first day of kindergarten or school.
• Work‑life perks: paid volunteering days, sports club membership, partner discounts, welcome gift, mentor and buddy support.