Chief of Operations – Travel Agency

About the role

We are looking for a hands‑on Chief of Operations to oversee every stage of the traveller’s journey across Croatia, Slovenia, Bosnia & Herzegovina and Montenegro. You will combine sales, itinerary design, logistics and guest support to deliver a seamless, high‑quality experience.

Key responsibilities

• Respond to English and French client inquiries, build personalized proposals and manage the full sales cycle to booking confirmation.
• Create and continuously improve tailor‑made itineraries, travel booklets and destination guides.
• Coordinate ground logistics including airport transfers, private transport, ferry bookings and border crossings.
• Manage accommodation bookings, rooming lists and brief local guides, drivers and activity providers.
• Act as the real‑time point of contact for guests via phone, WhatsApp or email, handling on‑the‑ground issues and last‑minute changes.
• Maintain strong relationships with hotels, restaurants, guides and transport partners, negotiate rates and evaluate performance.
• Keep accurate booking records, monitor margins, and report sales performance and operational KPIs to management.

Required profile

• Proven experience in travel operations or a similar 360° role.
• Fluent in English; French is a plus.
• Strong organisational abilities and capacity to manage multiple projects simultaneously.
• Comfortable handling emergencies, supplier issues and last‑minute adjustments.

Required skills