Learning & Certification Administrator

About the role

OneOcean, a unified brand owned by Lloyd's Register offering classification and compliance services to the marine and offshore industries, is hiring a Learning & Certification Administrator. The role provides administrative support across the Learning, Compliance and Certification teams, covering training, certification, digital products and Approved Test Centre activities.

Key responsibilities

• Support course applications and certification: prepare application records, check documents for completeness, maintain certification, learner and application records, and assist with certificate production, issue, replacement and filing
• Upload certificates and supporting documents to customer systems and portals, and route enquiries from shared inboxes to the right team member
• Maintain product records across Ocean Shop, Test Platform and HAG Portal, update product information and customer records, and keep product and operational logs
• Maintain Approved Test Centre records, help prepare onboarding, inspection and review documentation, update ATC databases and support ATC fee, communication and reporting activities
• Provide first-line administrative support for customer enquiries, respond to requests for documentation and status updates, and escalate complex enquiries
• Enter and verify data, support document control and record retention, assist with audit preparation and produce routine reports
• Support meetings, process documentation and act as administrative cover for the Compliance, Certification and Product Operations teams

Required profile

• Experience in an administrative or coordination role
• Strong organisational skills and attention to detail
• Good written and verbal communication skills
• Ability to manage multiple tasks and priorities
• Customer-focused approach and professional manner
• Desirable: experience in training administration, certification, customer support or business operations

Required skills

• Confident use of Microsoft Office, including Outlook, Word and Excel
• Strong data entry and record management skills
• Desirable: experience with databases, CRM systems, LMS platforms or online portals, and knowledge of document control and compliance administration