Segment Service Manager – Croatia & Balkan Markets

About the role

We are seeking an experienced Segment Service Manager to lead and develop our service business across Croatia and the broader Balkan markets. The role combines service strategy, sales growth, operational excellence, and team leadership with a strong focus on customer satisfaction and safety.

Key responsibilities

• Drive and implement the regional service strategy in line with global objectives.
• Identify, plan, and manage sales and marketing investments to increase market penetration and enter new segments.
• Develop and execute service sales activities across direct, third‑party, and project‑based business.
• Analyze market trends, customer needs, and competitor activities, converting opportunities into service orders.
• Oversee day‑to‑day service operations, ensuring delivery, quality, and performance standards.
• Supervise the full service portfolio, including installation, commissioning, maintenance, repairs, upgrades, retrofits, and end‑of‑life services.
• Build and maintain long‑term relationships with customers and key stakeholders, acting as senior point of contact for service execution and escalations.
• Lead, coach, and develop the service team, fostering a high‑performance, customer‑oriented culture.
• Ensure strict adherence to safety, quality, and environmental standards and drive continuous improvement initiatives.

Required profile

• Bachelor’s degree in Electrical or Mechanical Engineering or equivalent.
• Minimum 5 years of experience in power products, systems, or service‑related roles.
• Proven experience in service management, service sales, or technical team leadership.
• Strong communication and customer‑facing skills.
• Proactive, structured, and solution‑oriented mindset.
• Willingness to travel frequently and hold a Category B driver’s licence.

Required skills