Team Lead – Account Manager & Business Growth (Remote, Europe-based)

About the role

Crisalix is looking for a Team Lead who combines Account Management, Customer Success and revenue leadership. The role is remote but based in Europe, and focuses on retention, expansion and recurring revenue growth across the customer base. The candidate must partner closely with Sales on forecasting, pipeline and growth strategy.

Key responsibilities

• Own renewal, upsell and expansion revenue targets and build a scalable post-sales revenue pipeline
• Lead strategic renewal and expansion negotiations and personally close key account deals
• Grow clients by driving their business development and ROI, and identify upsell, cross-sell and upgrade opportunities
• Manage client health and churn, keeping retention at industry-leading levels
• Define and run the company-wide Customer Success strategy, owning metrics such as ROI, adoption, retention, NPS and time-to-value
• Lead onboarding and ongoing training for clients, and work with development and IT to improve the CRM and client-facing tools
• Use AI-driven analytics and automation to optimise Customer Success operations
• Collect and share client feedback, and report regularly to the executive team
• Work with Sales, Product and Marketing to maximise customer lifetime value

Required profile

• Proven experience owning post-sales revenue and expansion targets in B2B SaaS or similar sectors
• Track record managing accounts with commercial KPIs and leading renewals and complex negotiations
• Experience leading Customer Success or consulting sales functions in SaaS, medtech or similar B2B sectors
• Fluent English; Portuguese or Spanish is a strong plus
• Applicants should submit a short 60-90 second video introducing themselves

Required skills

• Data-driven approach to KPIs and performance management
• CRM and tool improvement with development and IT teams
• Onboarding clients using specialised third-party software and integrations

What we offer

• A critical, revenue-driving function within a fast-growing international team
• Flexible location and a competitive package
• A clear path to senior leadership