Head of Operations – Reel Saga

About the role

Reel Saga is Nanobit's AI-generated short drama app, growing through paid user acquisition and monetising through web subscriptions and in-app purchases. As Head of Operations you will run the day-to-day operating system of Reel Saga, turning the GM's priorities into plans, owners and delivery, and leading the teams responsible for product execution, marketing, UA and monetization operations. You are accountable for operating performance within the agreed strategy, budget and targets.

Key responsibilities

• Run the weekly business rhythm across performance, delivery, UA, monetization and content production.
• Turn the approved roadmap and quarterly priorities into plans, milestones, owners and targets.
• Track delivery across product and technology, identify risks early and drive recovery when work slips.
• Lead the Performance Marketing, Product Marketing, Product, UI, Web-to-App and Social Media teams.
• Own UA execution within the approved budget, including channel allocation, pacing, creative testing and attribution.
• Run monetization operations across offers, promotions, payments, renewal recovery and the web-to-app funnel.
• Coordinate product, content and marketing readiness around releases.
• Manage forecasts, KPI reporting, budget-versus-actuals and the analysis behind Stillfront reporting.
• Hold team leads accountable for outcomes and manage hiring within the approved headcount plan.
• Act as the GM's deputy and make day-to-day operating decisions when needed.

Required profile

• 6+ years in operations, growth, product or commercial leadership in mobile apps, games, streaming or subscription products.
• Experience running the operating side of a live product.
• Experience coordinating product and technology delivery.
• Experience leading managers or senior specialists across product, design or marketing.
• Fluent Croatian and English.
• Experience with short drama, streaming, web-to-app funnels or AI-generated content is a plus.

Required skills

• Hands-on knowledge of paid UA and subscription or IAP monetization.
• Strong understanding of ROAS, payback, retention, conversion and cohort metrics.
• Strong analytical and written communication skills.