Telesales Coordinator – Customer Order Management

About the role

The Telesales Coordinator will act as the primary point of contact for processing customer orders received by phone or email. You will ensure orders are accurate, invoiced promptly, and that any issues are resolved quickly while supporting the sales team’s operational needs.

Key responsibilities

• Receive and process customer orders via phone and email.
• Communicate with customers to correct or supplement orders and report updates to the line manager.
• Prepare invoices for advance payments based on received orders.
• Monitor and report regularly on ordering trends of key customers.
• Support system testing and assist with incident reporting and resolution.
• Archive documentation and maintain order records in the system.
• Oversee data exchange of sales orders across relevant systems.

Required profile

• Minimum 2 years of experience in a similar order‑processing or telesales role.
• Fluent in Croatian and English, both spoken and written.
• Strong organizational, communication, and interpersonal abilities.
• Proactive attitude with a sense of responsibility.

Required skills

• Proficiency with MS Office tools.