Referent za reklamacije

About the role

The company is looking for a Complaints Officer to manage customer complaints in its Rijeka store. The role involves processing complaints, coordinating with service teams and supporting sales staff to ensure timely resolution.

Key responsibilities

• Enter complaints and open complaint records.
• Resolve complaints and edit complaint documentation.
• Communicate with clients via phone, written correspondence and in‑person visits.
• Monitor complaint costs and order spare parts when needed.
• Coordinate installers for client visits.
• Provide support to salespeople, department managers and their deputies.

Required profile

• Mandatory experience in handling complaints.
• High‑level communication skills.
• Advanced proficiency with MS Office.
• Responsible execution of assigned tasks.
• Ability to work independently and meet deadlines.
• Attention to detail and strong organization.
• Flexibility in work approach.

Required skills

• MS Office (advanced)

What we offer

• Permanent employment contract.
• Severance payment (regres) and Christmas bonus.
• Seniority allowance.
• Additional health‑insurance policy every two years.
• Co‑financing of a Multisport card.
• Paid transport expenses.
• Christmas gifts for employees' children up to 10 years old.
• Day off for newborns.
• More vacation days than the statutory minimum.
• Employee discount at the company and partner stores.