Referent za naplatu otkupnine i potraživanja

About the role

The Collections Referent is responsible for managing the full cycle of receivables and purchase fee collections, ensuring timely payments and maintaining strong relationships with customers.

Key responsibilities

• Monitor open and overdue receivables, maintaining aging reports.
• Communicate actively with customers via email, phone and reminders to secure payments.
• Track agreed payment deadlines, initiate actions on delays, and coordinate with Sales, Billing, Customer Service and Finance to resolve disputes.
• Prepare and execute compensation of receivables and purchase‑fee obligations.
• Post bank statements, record payments and reconcile them with open items.
• Initiate forced collection procedures and cooperate with lawyers and external partners.
• Monitor bankruptcies and pre‑bankruptcy proceedings of debtors.
• Participate in valuation adjustments and write‑offs of receivables.
• Prepare regular reports on collection performance, DSO, overdue amounts and risky customers.
• Identify process improvements, propose automation and strengthen internal controls.
• Manage financial instruments related to client guarantees.

Required profile

• At least 1 year of experience in administrative or financial tasks.
• Good understanding of accounting, finance and receivables collection processes.
• Strong analytical abilities, high precision and attention to detail.
• Experience with ERP or other business systems is desirable.
• Advanced knowledge of MS Office.
• Proficient spoken and written English.
• Educational background: secondary school, higher education or university degree.

Required skills

• MS Office (advanced)
• ERP systems (experience preferred)

What we offer

• Fixed‑term contract with a 6‑month probation period.
• Guided onboarding with a dedicated mentor.
• Birthday day off plus a gift voucher.
• Day off for the first day of school and a gift for the child.
• Welcome package and performance awards (financial and non‑financial).
• Financial support for private situations (long‑term sick leave, childbirth, family bereavement).
• Paid leave for private events beyond statutory minimum.
• Internal and external training opportunities.
• 21+ days of annual leave.
• Hybrid work model: 2 days home office, 3 days office.
• Additional health insurance.