Planning Responsible for Certification

About the role

The Planning Responsible for Certification will join the Planning Department at CAC Conformity Assessment Center in Zagreb. The role focuses on coordinating certification audits and maintaining communication with customers across different cultures.

Key responsibilities

• Act as the primary point of contact for customers regarding certification audits.
• Schedule and plan certification audits according to client needs and regulatory timelines.
• Utilise the company’s certificate‑management software to track audits and certificates.
• Respond to customer and third‑party emails and conduct international phone calls.
• Monitor the financial status of customers, including invoice tracking and follow‑up.

Required profile

• Comfortable interacting with people from diverse cultural backgrounds.
• Strong communication skills in English.
• Attention to detail and ability to manage multiple tasks simultaneously.

Required skills

• Knowledge of quality management systems such as ISO 9001 (advantageous).

What we offer

• Opportunity to work in an international environment.
• Professional development in certification and audit planning.