Night Manager
Radisson Hotel Group · Split
Opis radnog mjesta
About the role
Represent the General Manager overnight, handling guest, operational and staffing decisions when senior managers are not on site. Manage the front desk and act as the first point of contact for emergencies.
Key responsibilities
- Run the front desk overnight: check‑ins, check‑outs, walk‑ins, room changes and guest requests.
- Approve service recovery, room moves, complimentary gestures and refunds.
- Hold all night‑time departments (Front Office, Housekeeping, F&B, Engineering, Security) to hotel policies, brand standards and safety procedures.
- Supervise closing of outlets, cash handling and opening routines for breakfast and early departures.
- Monitor room status accuracy in the PMS and ensure billing, fiscalisation and tourist tax requirements are met.
- Conduct night patrols of public areas, back‑of‑house, car parks, pool and spa, ensuring security and safety.
Required profile
- Fluent in Croatian and English.
- Ability to resolve guest issues on the spot and log cases for follow‑up.
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Radisson Hotel Group
Split