Key Accounts Management Sr Specialist
Philip Morris Zagreb d.o.o. · Zagreb
Opis radnog mjesta
About the role
As a Senior Key Accounts Management Specialist you will own strategic relationships with our most important customers, driving growth across product categories. You will work in a dynamic, international environment where you can influence commercial strategy and contribute to a smoke‑free future.
Key responsibilities
- Develop and implement account strategies aligned with market and channel priorities.
- Prepare account plans, negotiation scenarios, budgets and investment proposals.
- Lead negotiations with senior commercial stakeholders and manage long‑term relationships.
- Analyse customer performance, define KPIs, benchmark results and turn insights into actionable plans.
- Collaborate closely with commercial, marketing and cross‑functional teams.
- Communicate brand cycles, product launches and line extensions accurately and on time.
- Ensure compliance with legal requirements and uphold PMI’s corporate image.
Required profile
- University degree.
- Proven experience in key account management and stakeholder engagement.
- Strong strategic planning, sales forecasting and budgeting skills.
- Fluent in English and Croatian, both spoken and written.
- Valid B‑category driving licence.
Required skills
- Advanced Excel proficiency.
What we offer
- Permanent full‑time contract after a 4‑month probation period.
- Continuous learning and on‑the‑job development opportunities.
- Career growth and internal mobility across functions and markets.
- Collaborative, inclusive and international working environment.
- Hybrid work model with flexible remote and on‑site days.
- Employee assistance platform for well‑being support.
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Philip Morris Zagreb d.o.o.
Zagreb
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