Key Account Manager

About the role

The Key Account Manager will drive further sales growth, develop business relationships and strengthen market share for Gorenje Zagreb by efficiently managing existing and potential key customers.

Key responsibilities

• Develop and manage a network of key customers, lead negotiations and monitor sales plan execution for the assigned customer category.
• Prepare sales plans, documentation and analyses, and regularly track their implementation.
• Maintain and grow long‑term relationships with key customers, continuously improving collaboration.
• Propose development and implementation of specific products, solutions, processes and support aligned with customer needs.
• Monitor market trends, identify new business and sales opportunities.
• Participate in planning and executing promotional and marketing activities.
• Track financial and volume performance of sales plans and ensure targets are met.
• Control orders, inventory levels and related operational activities.
• Prepare reports for superiors and the Company Board.
• Contribute to the business plan for the assigned customer category and to project tasks.
• Stay updated on relevant laws, regulations and market changes, applying knowledge daily.

Required profile

• Proven experience in key‑account management and sales development, including negotiation and sales‑plan monitoring.
• Strong sales, negotiation and analytical abilities with a focus on building lasting business relationships.
• Capability to prepare sales plans, analyses, reports and business documentation.
• Good market understanding and ability to spot new opportunities and customer needs.
• Proactive approach to developing and implementing tailored products, solutions and processes.
• Result‑oriented mindset with responsibility for achieving sales targets.
• Excellent communication, organization and presentation skills; ability to work independently and responsibly.

Required skills

• Sales planning and forecasting
• Market analysis
• Negotiation techniques
• Reporting and documentation

What we offer

• Permanent employment contract with a six‑month probation period.
• Independent, responsible position with direct impact on sales development.
• Opportunities for professional growth and continuous training in an international environment.
• Participation in business development, new product creation and projects.
• Performance‑related bonuses (holiday, Christmas, retroactive payments, etc.).
• Meal allowance, additional health insurance and a company car for private use.