Key Account Manager – Gastroenterology & Dermatology

About the role

AbbVie is hiring a Key Account Manager in Zagreb covering 50% of Croatia, focused on gastroenterology and dermatology. The role executes brand strategy and tactics in the field, manages the assigned territory and targeted accounts, builds strong customer relationships and places the patient at the centre of efforts while following AbbVie's business code of conduct and applicable laws.

Key responsibilities

• Analyse each key account's needs, opportunities and threats, competition and document insights internally
• Share anticipated account changes with brand teams and develop solutions to claims or issues raised by the account
• Build trusted relationships with stakeholders to anticipate access barriers and meet their plans and objectives
• Develop strategy and engagement plans formalised in a Key Account Plan (KAP)
• Deliver sales performance, brand KPIs, financial targets and marketing objectives
• Maintain planned call frequency and number of professional public visits

Required profile

• University degree (doctor, pharmacist, dentist, veterinarian, biologist, nutritionist)
• Fluent English, spoken and written, and a good command of the local language
• Proven track record of sales success in the relevant therapeutic areas (preferred)
• Experience in commercial pharmaceutical sales such as physician or account-based selling (preferred)

Required skills

• In-depth scientific, therapeutic, product and competitive knowledge, recognised as an expert resource
• Strong business acumen, strategic and critical thinking, and use of business tools
• Ability to work in a matrix organisation