Key Account Manager Croatia

About the role

Glovo, part of the Delivery Hero Group, is hiring a Key Account Manager for Croatia. You will build, manage and grow relationships with top restaurant partners, acting as a trusted consultant to drive their success. The role uses data-driven insights, industry knowledge and cross-functional collaboration to optimise partnerships. It is a one-year fixed-term position, with the possibility of an extension depending on business needs.

Key responsibilities

• Build and maintain strong, long-term relationships with restaurant partners through consistent, proactive communication.
• Understand partners' business goals and challenges to give them strategic guidance and support.
• Analyse data to drive operational excellence, growth and profitability for partners and for Glovo.
• Drive revenue growth through smart promotions, marketing activations and menu optimisation, and take ownership of partner revenue performance.
• Collaborate with Marketing, Operations, Finance and Customer Service to develop customised solutions for partners.
• Own the partner onboarding process in the app, from store setup to supporting their first days, with a focus on operations, marketing and sales.

Required profile

• 2+ years of experience in high-performance account management or business consultancy, preferably in FMCG, food-hospitality or on-demand delivery.
• Bachelor's degree in Business Administration, Marketing or Economics.
• Proven track record of exceeding KPIs is a definite advantage.
• Native-level Croatian is required; English proficiency is also needed.

Required skills

• Data-driven, analytical approach with good knowledge of internal tools such as the Google suite.
• Salesforce is a plus.

What we offer

• A fast-paced, innovative culture with high-performing teams.
• 31 days of holiday per year and the option to work from anywhere for up to three weeks a year.
• Food and transport benefit, private health insurance and a multisport subscription.