IT Support and Cybersecurity Specialist

About the role

We are looking for an IT Support and Cybersecurity Specialist to join our Zagreb office. You will be the first point of contact for employees facing hardware, software, network, or access issues while also supporting our cybersecurity operations.

Key responsibilities

• Provide first‑line IT support, troubleshooting hardware, software, network and access problems.
• Manage and resolve support tickets promptly, maintaining accurate documentation.
• Create and manage user accounts, permissions, and onboarding/off‑boarding processes.
• Assist in monitoring and maintaining company IT systems, devices, and applications.
• Support cybersecurity activities such as security monitoring, incident reporting, and escalation of potential threats.
• Help implement and enforce security controls, policies, and best practices.
• Maintain endpoint security, software updates, patching, and device management.
• Keep IT documentation, knowledge bases, asset inventories, and operational procedures up to date.
• Promote employee awareness of phishing prevention and safe technology usage.
• Collaborate with IT, Security, and other teams to improve system reliability and security.
• Participate in IT projects, audits, and security initiatives.

Required profile

• Minimum 2 years of experience in IT support or a similar technical role.
• Strong understanding of operating systems, networks, hardware and software troubleshooting.
• Basic knowledge of cybersecurity principles, including access management and endpoint security.
• Ability to prioritize multiple issues in a fast‑paced environment.
• Excellent attention to detail and adherence to security procedures.
• Good problem‑solving, analytical and communication skills.
• Proficiency in English at B2 level or higher.

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Network troubleshooting
• User account administration
• Access management
• Security monitoring
• Incident reporting
• Endpoint security
• Patch and update management
• Device management