Customer Support Specialist (Multilingual)

About the role

We are expanding our team in Zagreb and are looking for a multilingual Customer Support Specialist to join our high‑tech office. You will interact with customers through phone, email and chat, providing accurate information and solutions while ensuring a high level of satisfaction.

Key responsibilities

• Answer customer inquiries via phone, email and chat in the required language combinations.
• Provide detailed information about products and services.
• Identify issues, propose appropriate solutions and follow up until resolution.
• Document all interactions and actions accurately in the internal system.
• Maintain a customer‑focused attitude and contribute to a positive service experience.

Required profile

• Excellent communication skills, empathy and a strong focus on customer satisfaction.
• Customer‑oriented mindset with strong problem‑solving abilities.
• Team player who enjoys collaborative work.
• Good IT proficiency to use documentation tools efficiently.
• Fluency in one of the specified language combinations and at least B2 level English.

Required skills

• Proficiency with standard office and customer‑service software tools.

What we offer

• Work environment based on German standards with international opportunities.
• Professional training and continuous development.
• Modern high‑tech office in Zagreb with hybrid work mode.