Customer Success Manager

About the role

The Customer Success Manager will proactively anticipate and solve customer challenges, leading users, teams and processes to deliver optimal solutions.

Key responsibilities

• Inspire and lead customers and internal teams, creating new approaches and driving towards common goals.
• Build strategic partnerships with key clients, forecast needs, manage expectations and identify expansion opportunities.
• Analyze systemic bottlenecks in healthcare institutions and design solutions that reduce implementation time and costs.
• Utilize tools such as interviews, workshops, AI, SQL and analytical dashboards to extract actionable insights.
• Act as a bridge between customers, development and management, turning field insights into product improvements and supporting presales activities.
• Handle complex requests and crisis situations, leveraging deep knowledge of the Medicus.Net ecosystem and healthcare regulations.

Required profile

• Strong understanding of healthcare institution systems, legislation, financial flows and quality management.
• Analytical mindset with ability to anticipate problems and recognize patterns in user inquiries.
• Excellent communication in sensitive situations, translating technical complexity into clear conclusions.
• Responsibility for complex projects, coordinating multiple teams, defining strategy and optimizing processes.
• Mentoring ability, creating educational materials and encouraging innovative approaches.
• Integrity, accountability and a user‑centric attitude, with continuous personal development.

Required skills

• SQL
• AI tools

What we offer

• Flexible work from home options and sliding working hours.
• Additional health insurance, subsidised MultiSport card, covered transport and meal costs.
• Family benefits: childcare subsidies, birth allowance, gifts for children.
• Celebrations and bonuses for holidays, birthdays, anniversaries and team building events.
• Professional development: conferences, training, performance reviews and onboarding program.
• Bike and e‑scooter parking, industry‑standard equipment and referral bonuses.