B2B Customer Support & Technical Support Specialist

About the role

We are looking for a motivated B2B Customer Support & Technical Support Specialist to join our team in Zagreb. You will act as the first point of contact for our public‑sector clients, handling requests through Jira Service Management, email and other channels, and ensuring smooth operation of our digital platforms.

Key responsibilities

• Receive, process and analyse user requests via Jira Service Management, email and other communication channels.
• Diagnose, resolve and track issues in collaboration with the development team.
• Test new functionalities of web, mobile and field applications before production release.
• Participate in the implementation of new features and verify system correctness.
• Administer information systems, user accounts, configurations and basic settings.
• Provide online and on‑site training, create user guides and documentation.
• Prepare and manage technical equipment such as mobile devices, terminals and cash registers for deployment.
• Collect user feedback, analyse it and propose product and process improvements.

Required profile

• Passion for technology and strong analytical mindset.
• Experience in technical customer support or IT helpdesk.
• Basic understanding of web and mobile applications and information systems.
• Experience with request‑management tools (Jira Service Management or similar).
• Excellent written and verbal communication skills in English.
• Proactive, responsible and problem‑oriented attitude.
• Ability to work independently and collaborate effectively within a team.
• Valid B‑category driving licence (advantage for occasional client visits).

Required skills

• Jira Service Management
• AWS
• Microservice architecture
• ANPR (Automatic Number Plate Recognition)

What we offer

• Work on advanced RAO platforms covering parking, traffic, municipal services, e‑ticketing, port management and other public‑sector digital solutions.
• Exposure to cutting‑edge technologies such as AWS infrastructure, microservices and ANPR.
• Opportunities to participate in implementation, testing and user education.
• Flexible working hours with the possibility to work from home.
• Multisport card, additional health insurance and free hot beverages.
• Stable permanent employment within the international Best in Parking group.