Voditelj podrške klijentima (CRM)

About the role

We are looking for a dynamic Customer Support Manager (CRM) to lead and improve our client support processes, enhance customer satisfaction, and drive marketing initiatives across our digital platforms.

Key responsibilities

• Manage and optimise the end‑to‑end customer support workflow and loyalty programmes.
• Operate CMS platforms such as Shopify, WordPress and the company CRM.
• Create and edit visual assets using Adobe Photoshop, Canva and Figma.
• Maintain the customer database and loyalty system, coordinating marketing campaigns.
• Produce reports and analyse the performance of marketing actions and campaigns.
• Update and manage social media, Google Ads and Facebook Business Manager accounts.
• Write copy for loyalty programmes, newsletters, promotional texts and articles.
• Plan, send and analyse newsletter campaigns using tools like Mailchimp.
• Collaborate closely with the sales team, retail branches and corporate clients.
• Monitor legal regulations (ZOT, ZOZP, ZOO) affecting retail and wholesale activities.

Required profile

• University degree in economics, informatics or related field.
• Minimum 3 years of experience in similar customer support or CRM roles.
• Strong written and spoken communication skills in English.
• High sense of responsibility, initiative and ability to work under deadlines.
• Team‑oriented mindset with a proactive and creative approach.

Required skills

• Shopify
• WordPress
• CRM platforms
• Adobe Photoshop
• Canva
• Figma
• Google Ads
• Facebook Business Manager
• Mailchimp
• MS Office suite
• WooCommerce

What we offer

• Dynamic work environment with globally recognised brands.
• Opportunities for professional development and career progression.
• Company‑provided mobile phone and laptop.
• Continuous training and education programmes.