Technical Services Manager VLS Adria

About the role

Schaeffler is looking for a Technical Services Manager for its VLS Adria unit in Zagreb. The role combines training, technical support and warranty activities, adapting technical content to local market needs and supporting customers and partners.

Key responsibilities

• Adapt existing training materials to local market needs and produce local technical content and online training materials.
• Plan, prepare and deliver technical training programs and workshops for technical service teams, sales staff, customers and sales partners.
• Provide technical consulting and support on request and regularly, and deliver remote customer support and field visits.
• Support service quality, warranty-related activities and warranty claim analysis, and coordinate quality assurance and complaint management.
• Analyze customer complaints to identify training needs and improve training programs based on participant feedback.
• Support fairs, events and local cross-functional initiatives, and contribute to developing training tools, materials and equipment.

Required profile

• University degree in Automotive Engineering or another relevant engineering discipline.
• At least 5 years of experience in a technical role within OES, IAM distribution and/or garage environments.
• Strong practical automotive engineering experience; experience in technical training, workshop support or technical field service is highly relevant.
• Willingness to travel at least 50% of the time.
• Fluency in the local language and business-level English, written and spoken.

Required skills

• Good PC skills, including MS Office.
• Customer-oriented, sales-supportive mindset, strong teamwork, communication and organizational skills.
• Proactive, results-driven personality.