Support Specialist – IT Infrastructure & Customer Service

About the role

We are looking for a motivated Support Specialist to join our growing IT services company. You will be the first point of contact for a selected portfolio of customers, ensuring reliable operation of their Microsoft‑based infrastructure and delivering high‑quality service.

Key responsibilities

• Provide day‑to‑day support for Microsoft servers, Azure, and Microsoft 365 environments.
• Perform on‑site and remote troubleshooting for end‑users and infrastructure components.
• Plan and execute new tasks, projects, and improvements for customers.
• Maintain documentation, status reports, and regular status meetings.
• Collaborate with customers' other suppliers and act as a liaison.

Required profile

• Minimum 3 years experience in a similar support role.
• Comfortable working independently and taking ownership of customer relationships.
• Strong interest in IT and ability to translate technical solutions into practical advice.

Required skills

• Microsoft Windows Server 2016 or newer.
• Microsoft 365 (formerly Office 365) administration.
• Microsoft Azure services.
• Network administration basics.
• Relevant Microsoft certifications (preferred).

What we offer

• Autonomous role with influence on company development.
• Opportunities to work on diverse projects for long‑term customers.
• Supportive, informal culture focused on employee happiness.