Retail Customer Success Executive

About the role

NielsenIQ is looking for a Retail Customer Success Executive in Zagreb. Within the Retail Vertical Customer Success team, you will build strategic customer relationships, understand retailers' business challenges and drive value through retail measurement insights and consultative recommendations. The role is hybrid.

Key responsibilities

• Build and maintain strong relationships with assigned retailer clients, acting as a trusted business partner
• Understand customers' business priorities, industry trends and strategic objectives
• Deliver retail measurement insights, analyses and recommendations that create measurable business value
• Drive customer engagement and adoption of NielsenIQ products, services and solutions
• Conduct regular business reviews and insight presentations with customers
• Monitor customer health, identify risks and implement retention and growth strategies
• Collaborate with Sales, Operations and the Reporting Hub to meet customer needs
• Manage customer expectations, resolve issues promptly and contribute thought leadership to strengthen partnerships

Required profile

• Bachelor's degree, preferably in business, economics, marketing, data analytics, statistics or equivalent
• At least 2 years of work experience, preferably in analytics and insights, consumer/trade marketing or market research
• Fluent spoken and written English and Croatian
• Category B driver's license required

Required skills

• Excellent analytical skills and ability to interpret sales and consumer data
• Good client-facing and presentation skills
• Ability to work in a virtual environment
• Proficiency in Microsoft Office, especially Excel and PowerPoint

What we offer

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee Assistance Program (EAP)