Recepcionar (m/ž)

About the role

We are looking for a motivated Receptionist to join the front‑desk team at Hotel Novi Zagreb. The role involves greeting guests, handling inquiries and ensuring smooth daily operations of the reception area.

Key responsibilities

• Manage all front‑desk activities, including check‑in and check‑out procedures.
• Maintain accurate records and cash register transactions in accordance with hotel policies.
• Receive guest requests, resolve complaints and provide information about hotel services.
• Coordinate with other hotel departments to ensure timely information flow and guest satisfaction.
• Ensure the reception area is organized and presentable at all times.

Required profile

• Minimum one year of experience in a similar reception or front‑desk position.
• Excellent conversational English, both spoken and written.
• Strong computer proficiency with the Microsoft Office suite.
• Good communication and negotiation abilities.
• Motivated, positive attitude and ability to work under occasional pressure.
• Team‑oriented and flexible with shift schedules (no night shifts).

Required skills

• English (conversational)
• Microsoft Office (Word, Excel, Outlook)

What we offer

• All necessary tools and equipment for the job.
• Warm meal provided during shifts.
• Opportunities for professional development and career advancement.
• Permanent contract with above‑average salary and performance‑based bonus.