Poslovni tajnik / Poslovna tajnica

About the role

We are looking for a Business Secretary (Poslovni tajnik / Poslovna tajnica) to support the director of the commercial area at Tekstilpromet, Croatia’s leading textile distributor. The role combines office administration, document handling, and coordination of business processes.

Key responsibilities

• Maintain records of work schedules and appointments for the commercial director.
• Receive visitors and manage telephone calls on behalf of the director.
• Organise business trips ensuring the best possible conditions.
• Distribute, process and file incoming commercial mail.
• Prepare and verify customer and supplier documentation (invoices, delivery notes, complaints, financial approvals, etc.).
• Handle customer complaints and returns, maintaining complete documentation.
• Draft contracts, keep customer/supplier records and manage contract archives.
• Collaborate with other departments within the commercial sector and across the company.
• Maintain correspondence with business partners related to the scope of work.
• Archive all relevant documents and perform additional tasks assigned by the immediate supervisor.

Required profile

• Higher education in administration or economics – either a 5‑year degree with at least 1 year of experience or a 4‑year degree with at least 2 years of experience.
• Strong communication, organisational and analytical abilities.
• High sense of responsibility, accuracy and speed in operational tasks.

Required skills

• Advanced user of Microsoft Excel.
• Proficiency with Microsoft Word and PowerPoint.
• Active knowledge of English (spoken and written).

What we offer

• Opportunities for career growth within a stable company.
• Structured onboarding with mentorship.
• Dynamic and positive work environment.
• Team‑oriented culture.
• Employee discount program.