Dispatcher in Central Alarm System (CDS) / Security Monitoring Operator

About the role

The Central Alarm System (CDS) is the operational hub that monitors alarm and security systems for SOKOL's clients in real time. As a Dispatcher / Security Monitoring Operator you will be the first point of contact for incoming alarm signals and will coordinate the response of field teams.

Key responsibilities

• Receive and process alarm signals from technical protection systems (intrusion, fire, video surveillance).
• Monitor the status of client sites connected to the CDS platform.
• Communicate with intervention teams and service users to ensure timely action.
• Maintain accurate event logs and operational documentation.
• Follow defined security procedures and protocols.
• Collaborate with the technical department and operational teams.

Required profile

• Minimum secondary education (SSS).
• Basic computer literacy.
• High responsibility, concentration and ability to work in a dynamic environment.
• Strong communication skills.
• Willingness to work in shifts.
• Experience in technical protection, security systems or dispatch work is a plus but not mandatory.

Required skills

• Basic computer operation.

What we offer

• Stable employment with a reputable security company.
• Structured onboarding and training for the CDS system.
• Professional operational environment.
• Opportunities for long‑term career development within technical protection services.