Technical Services Specialist (Field Service Engineer)

About the role

Medtronic is looking for a Technical Services Specialist (Field Service Engineer) in Zagreb, Croatia. The engineer supports equipment at customer sites or before delivery, acting as the main contact for service and repair questions with local customers and the commercial team. The role is based in Zagreb with about 75% travel within Croatia and occasional trips to neighbouring countries.

Key responsibilities

• Lead and execute installations and commissioning of new equipment
• Perform preventive maintenance according to the service manual checklist
• Carry out testing to confirm system functionality according to manufacturer specifications
• Provide testing and validation support and data to the Global Service organization
• Assist in technical support for users of complex systems, including phone and remote support
• Collaborate with other field service engineers to troubleshoot difficult service activities and travel to sites

Required profile

• Bachelor's degree in engineering (Bio-Medical / Electronics)
• At least 2 years of relevant experience
• Experience in a healthcare / surgical setting, since the systems are primarily used in the operating room
• Fluent spoken Croatian and English
• Available to travel around 75% of the time, domestically and internationally, and to work outside core office hours
• Fluent driving licence

Required skills

• Good knowledge of troubleshooting methods and skills
• Knowledge of capital equipment control
• Ability to work independently with strong problem-solving and communication skills
• Enthusiasm for learning new technologies is desirable

What we offer

• Salary range in Croatia of 27,600 to 41,400 EUR, depending on experience, skills and qualifications
• Eligibility for the Medtronic Incentive Plan (MIP)
• A wide range of benefits and a competitive compensation package