Solution Specialist - Outside Sales

About the role

Shift4 is looking for a Solution Specialist to act as the frontline sales representative in an assigned territory. The role generates new business and supports existing clients by promoting Shift4's merchant servicing products, hardware, software and professional services, driving revenue growth through prospecting, appointment setting, deal closing and relationship building.

Key responsibilities

• Generate new business through phone outreach, networking and referrals, and set appointments with merchants to present the Payment Terminal and services.
• Close deals in a fast-paced sales cycle and sign new logos in the territory.
• Assist existing clients with add-on hardware, software and professional solutions, and resolve outstanding issues.
• Explain the value of Shift4's solutions via laptop demonstrations or the Payment Terminal.
• Qualify opportunities, identify cross-sell and up-sell chances, and understand merchant acquiring statements.
• Maintain accurate CRM records and pipeline management, and keep regular contact with the direct manager.
• Develop product, service and industry knowledge continuously.

The work is split roughly as: lead generation and prospecting 35%, sales conversion and client onboarding 30%, account management and client support 20%, administration and CRM reporting 10%, training and industry knowledge 5%. Key KPIs include lead generation, new logos signed, quota achievement, client retention, pipeline accuracy and CRM compliance.

Required profile

• High school diploma or equivalent (minimum).
• Outside sales experience, preferably in payments, financial services or technology solutions.
• Fluent English (mandatory); native or proficient Croatian; other European languages are a plus.
• Valid driver's license and ability to travel extensively within the territory.
• Ability to pass a background check.

Required skills

• Proven door-to-door or outside sales experience.
• Strong presentation, negotiation and communication skills.
• CRM proficiency and sales pipeline management.
• Computer and smartphone literacy.