Senior Technical Success Engineer

About the role

Pinpoint, a recruitment software company, is hiring a second Senior Technical Success Engineer to join its remote team in the UK, Spain, Portugal or Poland. The role sits in R&D and removes the technical blockers that trigger support calls, using AI to build workflows and automations. It is not a support role and is remote-first, with occasional in-person meetups.

Key responsibilities

• Build AI workflows, scripts and automations that reduce repetitive work on careers site changes, bulk data jobs and onboarding
• Solve technical problems blocking customer-facing teams, from API and integration work to data migrations and platform configuration
• Debug careers sites, run bulk data jobs through the API, set up and debug integrations (SSO, job board feeds, HRIS, webhooks), migrate customer data and handle escalations
• Turn recurring customer friction into clear signals for the product teams
• Act as the technical partner for customers, talking to their IT and talent teams
• Work alongside the first Senior Technical Success Engineer to set the team's standards

Required profile

• Hands-on technical work for customers across integrations, data, configuration and debugging, ideally at a B2B SaaS company
• Something you have built with AI and still rely on, such as a workflow, agent or automation
• Working code in Python, JavaScript or similar, plus comfort with no-code tools
• Sound judgment about AI and comfort with ambiguity
• Ease in front of a customer as well as under the hood
• Bonus: a background in technical support or support engineering

Required skills

• Python, JavaScript, HTML and CSS
• API work and debugging
• AI tools such as n8n and similar

What we offer

• Healthcare, mental health support and unlimited holidays
• 401k or pension contributions depending on location
• Equity, fully paid parental leave and a learning budget