Marketing & Guest Relations Manager (m/ž)

About the role

The Marketing & Guest Relations Manager will lead the hotel’s marketing initiatives and enhance guest experiences. Working closely with the reception, sales, food & beverage, and wellness teams, you will ensure the brand is consistently represented and that guests receive personalized service throughout their stay.

Key responsibilities

• Coordinate and support all hotel marketing activities, including social media, online communication, and content creation (photos, videos, etc.).
• Assist in planning and executing marketing campaigns, promotions, and seasonal offers.
• Collaborate with external marketing, media, and business partners.
• Promote hotel services, wellness facilities, gastronomy, and special packages.
• Manage internal sales activities, upselling and cross‑selling opportunities, and present current offers to guests.
• Maintain personal contact with guests, handle requests, feedback, and complaints with a solution‑focused approach.
• Provide special attention to VIP and repeat guests, creating personalized experiences.
• Monitor guest satisfaction and online reviews, and work closely with all hotel departments.

Required profile

• Minimum 3 years of relevant experience in hospitality, marketing, sales, communications, or guest relations.
• Fluent German (mandatory) and good English; additional languages are a plus.
• Excellent communication and interpersonal skills with a strong sales orientation.
• Customer‑focused mindset and confidence working in an international environment.
• Ability to work independently and collaborate effectively within a team.
• Calm, diplomatic approach to handling demanding situations.
• Professional appearance and high commitment to delivering outstanding guest experiences.

Required skills

What we offer

• Permanent contract in a stable, high‑category wellness hotel.
• Unique blend of marketing, sales, and guest‑relations responsibilities.
• High level of autonomy and space for initiative.
• International work environment and inspiring hotel ambience.
• Competitive salary with bonuses, travel allowance, meals during work hours, and other benefits.
• Well‑planned working hours and a supportive, creative team culture.