Managed Services Consultant - RTSM

About the role

Veeva Systems is a mission‑driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a Managed Services Consultant you will provide customer service for internal and external customers using deep knowledge of Veeva products and programs. Veeva is a Work Anywhere company, so you can thrive in your ideal environment while contributing to transforming the life sciences industry.

Key responsibilities

• Support the Project Manager with activities through Start‑up.
• Be the primary point of contact through Maintenance and Closeout of a project.
• Create, review, coordinate, and manage a variety of deliverables for assigned projects.
• Facilitate and troubleshoot the myriad issues associated with delivering complex systems and projects.
• Respond to inquiries about projects.
• Lead various project status and review meetings.

Required profile

• Two‑plus year degree or equivalent experience.
• At least one year of experience in a customer support role.
• At least one year of experience in a regulated industry.
• At least one year of RTSM/IRT experience.

Required skills

• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint