IT Support Technician I

About the role

Jabil is seeking a motivated IT Support Technician I to join its IT team in Osijek. The role provides technical support to internal users and helps maintain the IT infrastructure that enables efficient business operations.

Key responsibilities

• Provide technical support for PCs, laptops, printers, mobile devices, audio‑visual equipment and manufacturing‑related IT hardware.
• Troubleshoot and resolve hardware, software and network issues, both onsite and remotely via phone, email and ticketing systems.
• Install, configure, image and maintain desktop and laptop systems, and assist with software deployment and hardware rollouts.
• Support Microsoft‑based environments, including Active Directory user administration and Windows operating systems.
• Maintain service‑desk queues, ensure SLA compliance and create technical documentation.

Required profile

• High School Diploma or equivalent.
• Minimum 1 year of experience in an IT support or help‑desk environment, or equivalent education/experience.
• Willingness to obtain or hold an A+ certification.
• Customer‑focused mindset with strong communication and organizational skills.

Required skills

• Microsoft Windows operating systems.
• Microsoft Office applications.
• Active Directory user administration.
• Basic network infrastructure knowledge.
• Desktop imaging and software deployment.