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Information Technology Support Engineer (Hybrid)

EDITEL d.o.o. · Comitat de Zagreb

Novo
Hybrid 🇬🇧 English
HTML JSON JavaScript XML XSLT XSL-FO SQL EDIFACT UBL OAGI IDOC TXT System Administration

Opis radnog mjesta

About the role

EDITEL is seeking a full‑time Information Technology Support Engineer to join its Zagreb office. The position is hybrid, allowing a mix of on‑site and remote work while providing technical support, troubleshooting, system administration, and help‑desk services for the company’s digital transformation and EDI solutions.

Key responsibilities

  • Provide first‑line technical support and troubleshooting for internal users and clients.
  • Perform system administration tasks, including server monitoring and maintenance.
  • Manage help‑desk tickets, ensuring timely resolution and high customer satisfaction.
  • Collaborate with IT and business teams to integrate and support EDI and related applications.
  • Document incidents, solutions, and standard operating procedures.

Required profile

  • Strong technical support and troubleshooting abilities.
  • Experience in system administration and help‑desk environments.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Bachelor’s degree in Information Technology or a related field.
  • Relevant IT certifications are a plus.

Required skills

  • HTML
  • JSON
  • JavaScript
  • XML
  • XSLT
  • XSL‑FO
  • SQL
  • EDIFACT
  • XML formats such as UBL and OAGI
  • IDOC
  • TXT/JSON handling
  • System Administration

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EDITEL d.o.o.

Comitat de Zagreb