Account Manager SMB Croatia

About the role

Glovo, part of the Delivery Hero Group, is looking for an Account Manager to join its team in Zagreb. You will manage a large portfolio of small and medium-sized restaurant partners, helping them grow their business on the platform. It is a hands-on role involving a lot of outreach by phone and email, relationship building and collaboration with internal teams.

Key responsibilities

• Manage a portfolio of 100+ small and medium-sized restaurant partners
• Reach out regularly by phone and email to existing and potential partners
• Build and maintain relationships, understand partners' needs and challenges, and monitor performance with data to recommend improvements
• Promote platform features, promotions and advertising opportunities to partners
• Collaborate with operations, marketing and support teams to resolve partner issues
• Meet monthly targets for partner engagement, activation and revenue growth

Required profile

• At least 1 year of experience in sales, account management or business development
• Comfortable making high volumes of cold calls and outbound outreach
• Strong organizational skills to manage a large portfolio
• Persuasive communicator who can pitch and handle objections
• Self-motivated, resilient and able to handle rejection
• Fluent in Croatian and proficient in English

Required skills

• Data-driven: comfortable with Excel/Google Sheets and basic analytics
• Ability to have difficult conversations

What we offer

• Bonus based on performance
• Private health insurance
• Affordable multisport membership
• Hybrid work (2 days from home per week)
• Work from anywhere up to 3 weeks a year
• Extra time off, totaling 31 days