Customer Support Specialist – Multilingual (Slovenian, English, Croatian)

About the role

Join TP Croatia’s expanding customer support team for a leading cosmetics and beauty client. You will interact with customers in Slovenian, English and Croatian/Serbian/Bosnian, providing assistance through phone, email and chat.

Key responsibilities

• Answer customer inquiries via phone, email and live chat.
• Provide accurate information about products and services.
• Resolve issues and propose appropriate solutions.
• Document all interactions and actions in the internal system.
• Maintain high customer satisfaction by delivering courteous and effective service.

Required profile

• Fluent in Slovenian and English (minimum B2) and proficient in Croatian, Serbian or Bosnian.
• Excellent communication, empathy and a strong customer‑oriented mindset.
• Team player with solid problem‑solving abilities.
• Comfortable using multiple digital tools simultaneously and documenting interactions.
• Previous experience in the cosmetics or luxury sector is a plus.

Required skills

What we offer

• German‑level standards and international career opportunities.
• Safe, secure workplace at TP site, Trg Drage Iblera, Zagreb.
• Professional training, ongoing coaching and development programmes.
• Performance‑based bonuses and employee benefits in various shops.