Contact Center Associate (m/f)

About the role

Join Addiko Bank’s dynamic Contact Center team, providing high‑quality support to clients through multiple communication channels. You will be the first point of contact, ensuring smooth interactions and accurate information delivery.

Key responsibilities

• Assist clients via inbound and outbound calls and other active contact channels.
• Maintain detailed administration of each client interaction.
• Collect and forward client feedback and suggestions to relevant departments.
• Participate in the internal "Contact Center Quality Program".
• Regularly verify information about the bank’s products and services.

Required profile

• Active knowledge of English.
• Good command of the MS Office suite (Word, Excel, PowerPoint).
• General understanding of banking operations.
• Minimum 1 year of experience in a similar contact‑center role.
• Client‑oriented mindset with strong communication skills.
• Problem‑solving ability and teamwork orientation.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint

What we offer

• Dynamic and creative work environment.
• Professional and personal development through trainings and education.
• Structured onboarding with mentorship.
• Team‑focused atmosphere and work‑life balance.
• Supplementary health insurance, meal and transport allowances.
• Christmas bonus and Multisport/PassSport card.
• Additional benefits and growth opportunities.