Suradnik u prodaji i marketingu (m/ž)

About the role

The Sales and Marketing Associate will support both customer‑facing and back‑office activities for a retail brand in Zagreb. You will act as the first point of contact for customers, manage the online shop, and assist in marketing and B2B initiatives.

Key responsibilities

• Answer phone calls, e‑mails and messages from customers.
• Inform customers about current promotions, offers and new collections.
• Check product availability across stores and follow up on customer inquiries.
• Maintain and update the web shop by adding new items and photos.
• Coordinate with the company that maintains the website.
• Communicate with business partners and send promotional material.
• Assist in arranging and recording B2B collaborations.
• Organise the dispatch of consumable materials and coordinate deliveries when needed.
• Record inquiries and sales, preparing basic reports.
• Help create basic marketing materials and coordinate with design, sales and management.
• Participate in the planning and execution of events.

Required profile

• Excellent communication and presentation abilities.
• Polite and professional attitude when dealing with customers.
• Highly organised with the capacity to multitask.
• Basic understanding of marketing concepts and social‑media platforms.
• Creative and able to produce short social‑media content independently.
• Willingness to record and present content on camera (advantageous).
• Strong literacy and attention to detail.

Required skills

• Proficiency in Microsoft Excel.
• Experience with Canva or similar visual‑design tools.