Recepcionar u hotelu (m/ž)
Ilica park d.o.o. · Zagreb
Opis radnog mjesta
About the role
We are looking for a friendly and professional receptionist to join our hotel team in Zagreb. You will be the first point of contact for guests, ensuring a warm welcome and smooth stay experience.
Key responsibilities
- Greet guests and issue accommodation keys.
- Provide information about hotel facilities and local attractions.
- Handle guest check‑in and check‑out procedures.
- Address guest complaints and resolve issues promptly.
- Maintain accurate documentation and records.
- Process payments for services.
- Follow reception policies and procedures.
- Communicate effectively to deliver a high level of service at all times.
Required profile
- Maximum friendliness, hospitality and likability.
- Ability to work in a fast‑paced, guest‑focused environment.
Required skills
- Knowledge of Divente hotel management software.
What we offer
- Fixed‑term contract with the possibility of permanent employment after a 6‑month trial period.
- Two‑shift schedule, including weekends and holidays.
- Two days off per week.
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Ilica park d.o.o.
Zagreb