IT Support Specialist

About the role

We are seeking an IT Support Specialist to join our IT team in Zagreb. You will provide L1/L2 support to end‑users, maintain daily operation of IT equipment and systems, and contribute to the continuous improvement of our IT environment.

Key responsibilities

• Deliver L1/L2 support to users via on‑site, phone and remote channels.
• Install, configure and maintain computers, mobile devices, printers and other IT hardware.
• Work with Windows operating systems and Microsoft 365 services.
• Administer users, groups and access rights in Active Directory.
• Assist in maintaining the local network and troubleshooting network issues.
• Operate virtualization and backup solutions.
• Log requests, changes and solutions while keeping IT documentation up to date.
• Support colleagues with everyday IT challenges.
• Participate in ICT projects and the enhancement of existing solutions.

Required profile

• Technical, computer science or related secondary/college degree.
• At least 1 year of experience in IT support or system administration.
• Good knowledge of Windows environments and computer hardware.
• Experience with Microsoft 365 and Active Directory.
• Basic understanding of networking (TCP/IP, DNS, DHCP, wireless).
• Ability to solve IT problems independently.
• Active use of English in a professional setting.
• Valid category B driver’s licence.

Required skills

• Windows
• Microsoft 365
• Active Directory
• TCP/IP
• DNS
• DHCP
• Wireless networking
• VMware (preferred)
• Hyper‑V (preferred)
• Veeam (preferred)
• Entra ID / Azure AD (preferred)
• Intune (preferred)
• ERP systems (preferred)
• Ticketing systems (preferred)
• Open‑source solutions (preferred)

What we offer

• Permanent contract with a probation period.
• Stability of a long‑standing production company.
• Opportunities to work with diverse IT systems and technical challenges.
• Continuous learning, development and gradual increase of responsibilities.
• Involvement in ICT projects and process improvements.
• Supportive colleagues and space to propose your own solutions.