IT Support Specialist
METAL PRODUCT d.o.o. za proizvodnju elektro opreme · Zagreb
Opis radnog mjesta
About the role
We are seeking an IT Support Specialist to join our IT team in Zagreb. You will provide L1/L2 support to end‑users, maintain daily operation of IT equipment and systems, and contribute to the continuous improvement of our IT environment.
Key responsibilities
- Deliver L1/L2 support to users via on‑site, phone and remote channels.
- Install, configure and maintain computers, mobile devices, printers and other IT hardware.
- Work with Windows operating systems and Microsoft 365 services.
- Administer users, groups and access rights in Active Directory.
- Assist in maintaining the local network and troubleshooting network issues.
- Operate virtualization and backup solutions.
- Log requests, changes and solutions while keeping IT documentation up to date.
- Support colleagues with everyday IT challenges.
- Participate in ICT projects and the enhancement of existing solutions.
Required profile
- Technical, computer science or related secondary/college degree.
- At least 1 year of experience in IT support or system administration.
- Good knowledge of Windows environments and computer hardware.
- Experience with Microsoft 365 and Active Directory.
- Basic understanding of networking (TCP/IP, DNS, DHCP, wireless).
- Ability to solve IT problems independently.
- Active use of English in a professional setting.
- Valid category B driver’s licence.
Required skills
- Windows
- Microsoft 365
- Active Directory
- TCP/IP
- DNS
- DHCP
- Wireless networking
- VMware (preferred)
- Hyper‑V (preferred)
- Veeam (preferred)
- Entra ID / Azure AD (preferred)
- Intune (preferred)
- ERP systems (preferred)
- Ticketing systems (preferred)
- Open‑source solutions (preferred)
What we offer
- Permanent contract with a probation period.
- Stability of a long‑standing production company.
- Opportunities to work with diverse IT systems and technical challenges.
- Continuous learning, development and gradual increase of responsibilities.
- Involvement in ICT projects and process improvements.
- Supportive colleagues and space to propose your own solutions.
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METAL PRODUCT d.o.o. za proizvodnju elektro opreme
Zagreb