Customer Experience Specialist – Porsche Brand

About the role

The Customer Experience Specialist for the Porsche brand will turn customer data into business opportunities and ensure every interaction meets Porsche’s high standards. Working across sales, after‑sales and marketing, you will drive CRM excellence, loyalty programmes and lead management to boost performance.

Key responsibilities

• Lead and continuously improve CRM processes, data quality and business‑intelligence initiatives supporting commercial decisions.
• Identify and develop sales and after‑sales opportunities through customer analysis, segmentation and proactive lead management.
• Monitor customer behaviour, loyalty and retention trends, converting insights into measurable actions.
• Develop and coordinate loyalty, retention and customer recovery initiatives.
• Partner closely with sales, after‑sales and marketing teams to maximise lead conversion and long‑term customer value.
• Monitor customer satisfaction performance and drive initiatives that enhance the Porsche customer experience.

Required profile

• University degree in Business Administration, Marketing, Economics or a related field.
• Minimum 5 years of hands‑on experience in CRM, customer analytics, loyalty programmes or customer experience management, preferably in automotive or premium retail.
• Proven track record of independently managing CRM initiatives and analytics projects.
• Experience working with CRM systems in a structured, data‑driven environment.
• Strong analytical capabilities, KPI analysis and performance reporting.
• Experience managing cross‑functional projects and multiple stakeholders.
• Advanced knowledge of MS Office, especially Excel.
• Excellent command of English; German is an advantage.

Required skills

• CRM systems
• Microsoft Excel

What we offer

• Opportunity to shape the customer experience of a world‑renowned automotive brand.
• High‑impact role with direct influence on satisfaction, loyalty and business performance.
• Dynamic, international working environment with strong growth potential.
• Access to training and development programmes aligned with Porsche standards.
• Competitive compensation package with performance‑related incentives.
• Flexible hybrid working arrangements supporting work‑life balance.
• Culture focused on excellence, innovation and long‑term customer relationships.