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Vještine

Strategic Account Management Revenue Growth & Expansion Retention & Churn Prevention Partner Ecosystem Development Executive Stakeholder Engagement Consultative Selling CRM & Portfolio Analytics ERP / SaaS Platforms Python SQL Power BI Negotiation Cross‑Functional Leadership Data‑Driven Commercial Planning Customer Success & Adoption

Iskustvo

Senior Account Manager (Operations & Partner Ecosystem)

Odoo

2025-01 -

Own a portfolio of approximately 350 enterprise accounts across African markets, responsible for retention, renewals, adoption, expansion and partner engagement. Consistently exceeded quarterly commercial targets, achieving 126%, 137% and 134% of quota. Segment and prioritize accounts using commercial value and health metrics, using CRM and product‑adoption data to diagnose risks and identify growth opportunities. Lead executive‑level customer and partner conversations, aligning business challenges with SaaS/ERP solutions and measurable outcomes. Coordinate cross‑functional teams (Sales, Product, Support) to resolve issues and drive adoption, while enabling implementation partners through business planning and joint problem solving.

Jezici

English

fluent

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