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Vještine
Iskustvo
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilized Salesforce CRM for account management, note‑taking, reporting, and proactive upselling, contributing to increased revenue and higher loyalty rates. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring compliance with company policies. Collaborated cross‑functionally with technical and product teams to resolve complex problems and improve service quality. Monitored customer satisfaction metrics, implemented retention strategies, and delivered consistent, culturally aware service.
Jezici
Danish
native
English
fluent
Somali
fluent
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