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Vještine
Iskustvo
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login and app issues. Managed Salesforce CRM navigation, note‑taking, reporting and quality‑assurance documentation. Executed proactive upselling and customer retention strategies, increasing revenue while maintaining high satisfaction. Processed billing, cancellations and refunds, ensuring compliance with policy and security standards. Collaborated cross‑functionally with technical and product teams to resolve issues and improve service efficiency.
Customer Support Representative
Teleperformance (Athens)
2025-12 - 2026-12
Obrazovanje
AP Degree in Service, Hospitality and Tourism Management
Jezici
Danish
native
English
fluent
Somali
fluent
Posljednje ažuriranje: prije 1 mjesec