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Vještine
Iskustvo
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for account management, note‑taking, reporting and proactive upselling, contributing to revenue growth. Managed billing processes including cancellations, refunds and payment transactions while ensuring policy compliance. Collaborated cross‑functionally with technical and product teams to resolve complex problems and improve customer satisfaction. Monitored satisfaction metrics, implemented retention strategies and produced analytical reports to guide strategic decisions.
Jezici
Danish
native
English
fluent
Somali
intermediate
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