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Vještine
Iskustvo
Operations Customer Expert
YouSee
2017-05 - 2019-07
Provided premium omnichannel support (phone, email, chat) for B2C customers, handling streaming, login, and app issues. Utilised Salesforce CRM for navigation, note‑taking, reporting, and data analysis to inform strategic decisions. Managed billing processes including subscription cancellations, refunds, and payment processing while ensuring policy compliance. Conducted proactive upselling and customer retention strategies, improving loyalty rates and revenue. Collaborated cross‑functionally with multiple departments to meet business goals and maintain a positive brand‑aligned customer experience.
Jezici
Danish
native
English
fluent
Somali
fluent
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