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2 godine iskustva

Vještine

Attention to Details Stress Management Tools Proficiency Cross-Cultural Literacy Conflict Resolution Content Analysis Policy Enforcement Brand Quality Assurance Data Analytics Team Collaboration

Iskustvo

Clients Advisor (Content Moderator)

Majorel Outsourcing (now Teleperformance)

2023-01 - 2025-12

Managed high‑volume content moderation for multiple brands, ensuring policy consistency and brand quality standards. Maintained a quality accuracy rate above 95 % while meeting strict KPIs. Interpreted complex guidelines and made objective decisions in a fast‑paced environment. Collaborated with cross‑functional teams to resolve conflicts and improve moderation workflows.

Jezici

Arabic

native

English

fluent

French

intermediate

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Posljednje ažuriranje: prije 3 mjeseca